Frequently Asked Questions
Everything you need to know about your Dulce Store Paris experience.
Where does Dulce Store Paris ship from?
All our orders are curated and shipped directly from our logistics center in Paris, France, ensuring authentic European quality and style.
How long will it take to receive my order?
Standard shipping within Europe takes 3-5 business days. International shipping typically takes 7-12 business days depending on your location and customs processing.
What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be unworn, unwashed, and have all original tags attached to be eligible for a full refund.
How do I know which size to choose?
Each product page features a detailed size guide. Since we follow European sizing standards, we recommend measuring yourself and comparing it to our chart for the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
Are your materials sustainably sourced?
At Dulce Store Paris, we prioritize ethical manufacturing and work with suppliers who adhere to high environmental standards and fair labor practices.